RETURNS AND REFUNDS POLICY
As a general rule, all confirmed purchases are non-refundable. Please follow instructions on the returns or exchange form within the package delivered to you, if you would like to exchange or refund any products.
If you are not satisfied with your purchase, you may obtain a full refund or exchange (subject to availability) and the refund if approved will be processed within thirty (30) days of our receipt of the Products in the same condition as dispatched to you with the liners intact, with no damages, marks, tears or disfiguration of any kind, with all tags intact. This does not affect your rights. Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability.
For garments that are purchased and applied for refund, they must be in original condition with the original packaging and all tags attached. Any garment that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The items must be returned to our warehouse before any returns can be issued.
All items discounted, purchased on sale or using a promotional code and or won through a contest/giveaway are final sale and cannot be returned or exchanged.
We are not responsible for the shipping costs of your return or exchange items.
Refunds will be made only through the original mode of payment, to your original payment method within 10-45 days, depending on your bank’s policies.
Provided we are informed within twenty four (24) hours of your receiving the returned Product, a refund may be considered in the following cases:
- The wrong Product was sent by us
- The Product was significantly defective
- The Product was materially damaged in shipping
- The Product was materially tampered with during transit
If you are not happy with your purchase, the full amount excluding taxes and governmental charges will be refunded.
Refunds are not accepted unless the item is faulty. If you have a faulty item please make sure you enclose your original invoice (printed off your online order), along with a description of the fault. Once received in our office, we will inspect the Products and decide whether to issue a refund or repair the Products. In this case we will keep you informed.
Please be aware that to receive a refund, the Products that are returned to us must be unworn, unused and in the same condition as received by you, with all the liners, tags, labels attached and in the original packaging. Where provided, any designer packaging such as Product certificates, dust bags and tags should be included as part of your return. We will not accept returns that do not adhere to the specified conditions outlined. All returns should be sent back in their original packaging provided. Please ensure when returning the parcel that the packaging is properly protected.
If any issue arises with your purchase such that you feel you are entitled to a refund or exchange, then we will endeavour to assist you but refunds are not guaranteed nor are we obligated to consider requests. A purchase may only be cancelled or refund approved, by us, in which case you will be notified electronically and any refund may be applied towards your next purchase through the Platform. Please contact firstname.lastname@example.org if you have not received credit into your account on the Platform after a refund is approved. Refunds will always be provided less any credit card or debit card or administrative and finance charges that we have had to incur during your purchase and cancellation. Taxes are always your responsibility.